| Date Created | July 2, 2025 |
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| Date Updated | July 2, 2025 |
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| Name | Bharath Prabhakaran |
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| Title | Vice President and Chief Digital Officer |
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| Email | Email hidden; Javascript is required. |
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| HTML Block | GOAL 1 |
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| Goal Description | Empower Responsible Bearcat AI Adoption to drive transformation
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| Goal Type | Strategic |
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| Hoshin? | Yes |
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| % Weight | 30 |
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| Action(s)/Initiatives(s) | - Launch and develop AI pilot projects aligned with student success, research, and operational efficiencies
- Rollout next phase of BearcatGPT tools
- Launch new AI website
- Finalize and publish UC’s Responsible AI guidelines
- Launch Bearcat AI Ready fluency program
- Increase collaboration and strengthen partnership with Christ University around AI
- Streamline high-impact administrative processes using AI and automation tools
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| Measurable Outcomes(s) | - Launch 5+ new AI pilot projects aligned with student success, research, or operational efficiencies
- Rollout of BearcatGPT tools next phase with rolebased access and use case tracking
- New AI website launched
- Finalized and published UC’s Responsible AI guidelines and integrate into procurement and policy workflows
- Collaborate with Christ University on 2-3 defined goals
- Automate 3+ critical workflows using Azure Form Recognizer, ServiceNow, or Salesforce
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| HTML Block | GOAL 2 |
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| Goal Description | Mature and expand Bearcat Insights data program and modern data architecture
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| Goal Type | Strategic |
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| Hoshin? | Yes |
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| % Weight | 20 |
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| Action(s)/Initiatives(s) | - Expand the gold-layer model to include additional data domains
- Implement data quality scorecards and lineage views in Informatica towards enhanced data governance
- Launch a campus-wide Power BI dashboard portal with certified datasets and documentation links
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| Measurable Outcomes(s) | - Expand the gold-layer model by onboarding at least 5 data domains, including Student (IR, Registrar, Enrollment), HR, and Finance
- Implement data quality scorecards and lineage views in Informatica for 70% of production pipelines
- Campus-wide Power BI dashboard portal with certified datasets and documentation links launched
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| HTML Block | GOAL 3 |
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| Goal Description | Reduce technical debt through Excellence in IT Operations initiatives while supporting Excellence in Financial Resource Management
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| Goal Type | Strategic |
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| Hoshin? | Yes |
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| % Weight | 25 |
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| Action(s)/Initiatives(s) | - Continue wi-fi improvements by finishing assessments and executing on remediation plan
- Converge disparate Service Management tools and enhance process for reporting and resolving incidents to streamline user experience for faculty, staff, and students
- Consolidate Service and help desks to ensure optimal use of resources while supporting customer needs
- Continue to update classrooms and conference rooms with new technology
- Ensure efficient management of budget to align with goals and targets for Excellence in Financial Resource Management
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| Measurable Outcomes(s) | - Complete the wireless remediation (installation or move) of access points to enhance and extend the wireless coverage of 40 buildings across the university.
- Team aligned on a minimal set of tools and new service management process rolled out to stakeholders
- Create 'hub and spoke' service desk model and roll out in phases to ensure excellent customer support with optimal resource utilization
- Update 20 classrooms and 10 conference rooms (convert to Teams rooms) 5. Manage budget to ensure overall targets set are being met
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| Add Another Goal | Yes |
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| HTML Block | GOAL 4 |
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| Goal Description | Drive HR systems transformation to cloud solution to streamline processes and improve user experience (in partnership with HR)
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| Goal Type | Operational |
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| Hoshin? | No |
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| % Weight | 10 |
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| Action(s)/Initiatives(s) | - Finalize implementations of Employee Central, Workforce (timekeeping), and PlanSource (benefits management)
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| Measurable Outcomes(s) | - Implementations completed and launched and rolled out to users
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| Add Another Goal | Yes |
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| HTML Block | GOAL 5 |
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| Goal Description | Expand IT Risk Management Program and implement Secure Research Enclave to support CMMC certification requirements
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| Goal Type | Operational |
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| Hoshin? | No |
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| % Weight | 10 |
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| Action(s)/Initiatives(s) | - Continue growth and development of a comprehensive IT risk management program that quantifies, documents, and tracks digital risk to university assets.
- Establish Secure Research Enclave to support CMMC requirements.
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| Measurable Outcomes(s) | - Security benchmarks for critical systems and services (% compliance) in place
- CMMC compliant enclave established and certified by external auditors
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| Add Another Goal | Yes |
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| HTML Block | GOAL 6 |
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| Goal Description | Enhance UC/UC Health technology collaboration
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| Goal Type | Operational |
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| Hoshin? | No |
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| % Weight | 5 |
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| Action(s)/Initiatives(s) | - Identify technology pain points for folks at the intersection of both units
- Conduct analysis of what it would take to fortify UC systems to receive Health information from UC Health
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| Measurable Outcomes(s) | - Collaboration workgroup created and documented pain points
- Analysis completed, and recommendation submitted to executive leadership
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